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Reviews
Tripadvisor Traveller RatingBased on 3485 Reviews
Traveller ReviewsRanked #4 of 9 hotels in Sunny Isles Beach
Traveller Rating
Excellent
1620
Very Good
838
Average
434
Poor
282
Terrible
312
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
cienurse said...
Second Time is not a Charm
Travelled on 11/2024
This was not our first time at this beautiful hotel. However, I felt like the quality of the room had declined. We had an ocean view suite in which the wallpaper was peeling in the bathroom. You could clearly see the seams where repairs were attempted in the shape of a triangle behind the toilet and rectangle on the wall next to the shower. The towel rack outside the shower was very loose on one side. There was no ha...
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630lisa said...
The worst- they employ thieves who steal from the room and are rude and uncaring
Travelled on 11/2024
This is the worst hotel. Someone stole a Nordstrom shopping bag from my room with 2 new jackets in it and the hotel is denying that it was their employee. The hotel is old and needs to be renovated. The staff is rude except for a few front desk people and the valets. Don't waste your money....
Sightsee25040382449 said...
So sad, so so so bad
Travelled on 11/2024
Wow - total dump. Starting with the loud rude people.5)3 service is non existent and unfortunately the sushi restaurant looks like it is on it lasts legs. Really surprise this is considered hotel as it is tired and needs a renovation. Also annoying is the painful wifi in the lobby....
cj0826 said...
Do not stay here! Run
Travelled on 10/2024
This hotel is horrible, almost ruined my birthday celebration. The hotel reeks of urine and feces. The furniture, switches, and appliances in the rooms are worn down, barely functional, or not working at all. I was switched to 4 different rooms each with its own set of issues including plumbing problems with the toilet. The elevator to the restaurant was broke down out of service, unable to enjoy my food in the rest...
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Jose A said...
Wow
Travelled on 10/2024
Amazing staff All around especially the valet Juan Jonathan and Brian wear very professional and courteous they went above and beyond they job to make me fell like I was home along had an amazing stay here will definitely be booking another stay here...