Our commitment to accessibility

At First Choice, we want to make sure we’re providing accessible experiences for everyone, improving our customer experience, and helping you to self-service your needs.

We’re improving our website so that everyone, regardless of whether they have a disability or not, has the choice to book their entire trip online. And, we make sure our efforts are always in line with the best practices and Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

What is WCAG 2.2 AA?

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities, including non-visible ones. It’s broken down into three levels – Level A, Level AA and Level AAA – that cover a wide range of accessibility features, including text size and colour, keyboard navigation and screen reader compatibility.

What to do if you have accessibility problems on our website

If you face accessibility problems on our website, please contact our Assisted Travel team. They can help you find accessible hotels, arrange suitable airport transfers and add airport assistance if you’re booking a trip with flights. Plus, they can share information with you in a different format.

You can call the Assisted Travel team on 0203 451 2690.*

*Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

Instant accessibility wins

We want everyone to use our website easily, but sometimes changing your computer settings can improve your experience instantly.

E.g. you could:

• Change the website’s colours to make it easier to read.
• Increase the text size so that it’s easier to see.
• Have the information on the website spoken out loud, so that you can listen to the information instead of reading it.

If you need help doing this, visit AbilityNet’s website or check out the Web Accessibility Initiative’s tips for customising your computer.

Where to find our accessibility information

We want to make travelling as easy as possible. That’s whether you or someone you’re travelling with has access needs, reduced mobility or a disability, including non-visible ones, and neurodiversity. For more info, there’s a specific special assistance section in our FAQs.

Of course, we also have an amazing team on hand to help you find the perfect holiday that suits your needs. For more on accessible holidays, check out our assisted travel page, in partnership with TUI, or give our Assisted Travel team a call on 0203 451 2690.*

*Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

Giving feedback

We really value feedback from our customers on how we can improve the accessibility of our website. If you’ve had any accessibility problems on our website, it would be great to hear about…

• The specific page or pages where you have an accessibility problem.
• A description of the accessibility problem.
• Any technical information that may help us to recreate the problem, such as the device or browser that you used.
• Any suggestions you have for how we can improve the accessibility of our website.

This statement was last updated on 13th September 2024. We hope it helps you understand our commitment to making our website more accessible. If you have any other questions, please feel free to contact us.