Frequently Asked Questions

You’ll need your booking confirmation number, your departure date and the surname of the lead passenger to make any changes – you can find all of this on your booking confirmation email.

Go to Manage My Booking on the top right of our homepage.

Log in with your booking details, then scroll down to ‘Amend booking’.

Select ‘Change your holiday’.

On the next screen, you’ll see our holiday search panel. Add the details of the new holiday you want to change your booking to and select ‘Search’. Then, pick the date you’d like for your new holiday.

On the next screen, you’ll see a description of the holiday you’ve picked. If you’re happy with this, select ‘Continue’. Or, go back to search for a different trip.

Once you’re happy, you can see a summary of your current booking alongside your new booking. If everything looks good, select ‘Confirm changes’. Or, if you’d like to make some tweaks, you can select ‘Make more amendments’.

If your new holiday is cheaper than your original booking, you’ll be refunded the difference, but if it’s more expensive, you’ll need to pay the difference. FYI, if you’re changing your booking because your original package was cancelled, you’ll only pay the difference once any incentives have been applied.

You’ll need to pay any outstanding amount 12 weeks before your new departure date. So, if your new holiday is due to depart within 12 weeks from when you’re making a change, you’ll be taken to our payment page to pay the outstanding balance before your new trip is confirmed.

That’s it! We’ll send you a confirmation of your booking change to your email address.

If you’ve got any questions or you can’t pay by the balance due date, please call us ASAP on 0203 451 2690.

The cost to cancel your holiday or remove passengers from the booking will vary depending on how much time there is before you’re due to travel, if your booking is hotel only, and which airline you’re flying with. You can find more details in our T&Cs.

If you booked with a low deposit, the full deposit amount stated on your confirmation invoice will need to be paid when you cancel.

The charges to change your holiday will depend on the flights and accommodation you’ve booked. For more info, please check our booking Terms and Conditions.

For everything deposits, payment options and how to pay, take a look at our ways to pay page.

You’ll need to check in online for your flight directly with the airline you’re flying with. Please make sure you’re using your flight reference/booking number and not your overall First Choice booking reference. Some airlines will allow you to check in for both your outbound and inbound flights at the same time. For others, you might not be able to check in for your inbound flight until 24 hours before departure, so make sure you double check your airline’s policy.

For more info on how to check in with your airline, please visit our partner airlines page.

Depending on where you are in your payment schedule and your payment due dates, we may contact you to request payment for the missed amount to make sure we’ve got enough to cover your holiday. You can find more information about paying by direct debit on our ways to pay page.