Frequently Asked Questions

You can find the link to Manage My Booking at the top of the page if you’re looking on desktop, or under ‘Trips’ if you’re using the app.

You’ll need the following details to log in, which you’ll find on your confirmation email:

Booking reference, e.g. 12345678

Lead passenger surname

Departure date

The charges to change your holiday will depend on the flights and accommodation you’ve booked. For more info, please check our booking terms and conditions.

You’ll need your booking confirmation number, your departure date and the surname of the lead passenger in order to make any changes – you can find all of this on your booking confirmation email.

1. Go to Manage My Booking.
2. Add your details and click ‘Login to your booking’.
3. Once you’re logged in, you’ll see a section titled ‘View or change your booking’ at the top of the page.
4. Click ‘Change your holiday’, then the window titled ‘Change your holiday’.
5. On the next screen, you’ll see our holiday search panel. Edit this to reflect the new holiday you want to change your booking to and click ‘Search’. Then choose the date you’d like for your new holiday.
6. On the next screen, you’ll see a description of the holiday you’ve chosen. If you’re happy with this, click ‘Continue’. Or, go back to search for a different trip.
7. You’ll then be presented with a summary of your new holiday. If your new holiday is cheaper than your original booking, you’ll be refunded the difference. If your new holiday is more expensive, you’ll need to pay the difference. FYI, if you’re changing your booking from a cancelled package holiday, you’ll only pay the difference once any incentives have been applied.

You’ll need to pay any outstanding amount 12 weeks before your new departure date. If your new holiday is due to depart within 12 weeks from when you’re making the booking, you’ll be taken to our payment page to pay the outstanding balance before you reach the confirmation page.

8. Once you’re happy with your booking, click ‘Continue’. You’ll then see a summary of your current booking alongside your new booking. If you’re happy with this, click ‘Confirm changes’. If you’d like to make some tweaks, you can click ‘Make more amendments’.
9. You’re all done! We’ll send you a confirmation of your booking change to your email address.

If the holiday you’d like to amend to costs less than your previous booking, we’ll refund you the difference. Unfortunately, if you’ve used a refund credit, we won’t be able to process this online for you. To change your booking, please call us on 0203 451 2690. You can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday.

If you’d like to cancel your booking, you’ll also need to call us on the same contact number and a member of our team will be able to process a refund for you.

Unfortunately, there may be times where you can’t amend your booking online. This could be because of certain services you’ve booked as part of your package. Don’t worry, you can give the team a call on 0203 451 2690 to make any changes.

We’re so sorry your original flight has been changed. We always aim to give you what you ask for, but as we plan our holidays a long time in advance, sometimes things can change. Our flight programmes get reviewed throughout the year, so there may be a few reasons we’ve had to change this. Depending on the impact of the change, we’ll normally contact you to let you know why and discuss your options. For more information regarding changes to your holiday, please visit our booking terms and conditions.