Frequently Asked Questions

Will a fridge be available for me to store any medication?

It usually depends on the type of room you’re booking as to whether there’s a fridge available. If you’ll need to store any medication, contact the Assisted Travel Team on 0203 451 2690 to check before you book. If you’ve already booked your holiday, please still call us and we’ll check for you. Sometimes, fridges will be available at a charge.

If there isn’t a fridge included with your room type, we can add a request to your booking, but unfortunately this isn’t guaranteed.

If the hotelier isn’t able to meet the request, they’ll make sure a fridge is available – usually in reception or in the kitchen – to store medication, 24 hours a day.