Frequently Asked Questions

Why didn’t I get the seats that I chose when I booked my flight?

We’re sorry you didn’t get the seats you asked for. Occasionally, airlines may need to change allocated seats, usually due to operational, safety or security reasons. TUI Airways’ ‘Select Your Seat’ service is provided using Civil Aviation Authority guidelines, and airlines need to meet various requirements before they can allocate seats near the exits.

If you booked and paid for seats together directly with your airline and these were later changed, please contact your airline directly for advice on a refund.