Frequently Asked Questions

What should I do if something’s missing from my luggage?

If there’s something missing when you collect your luggage, you’ll need to complete a Property Irregularity Report before you leave the airport. The information you give will help search for anything that’s missing.

Making a claim

If you want to make a claim for missing items, you can do this through your travel insurance provider. Or, you can make a claim directly with your airline.