Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Onboard experience
What food and drink is available on my short/mid-haul flight?
Most airlines will provide an inflight cafe-style trolley service onboard, with a range of snacks and drinks. This varies from airline to airline, so we’d suggest checking with the one you’re due to fly with. Sometimes you can even browse the menu beforehand to pick what you’re having.
Is there entertainment onboard my flight?
The entertainment on your flight will depend on the airline your flying with and the route – most airlines have inflight entertainment on long-haul flights. Head to the airline’s website to find out what entertainment they offer on their flights.
What food and drink is included on my long haul flight?
On most long-haul routes, meals and drinks are included. To find out exactly what’s included, please check with the airline you’re flying with.
Can my child use a flight hammock or inflatable bed platform on our flight?
Products like Fly Legs Up, JetKids Bed Box, Plane Pal or Comfy Hanger are not permitted to be used by most airlines. Check with the airline you’re flying with for more info.
I have special dietary requirements, can I book a different meal on my flight?
I lost something on board my flight, who do I contact?
If you’ve lost something on the plane during your flight, you’ll need to contact the airport you arrived at, and ask them to check their lost property. If they do not have the item, we’d suggest contacting the airline you travelled with.