Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Experiences
How do I book an experience?
You can book experiences before you go or while you’re away on the First Choice Experiences website. If you can’t find what you’re looking for or need help, give us a call on +44 20 3467 9700.
Where can I buy attraction tickets?
You can book loads of things to do in your destination on First Choice Experiences.
I’ve booked an experience – when will I receive my e-ticket?
I’ve booked an experience but haven’t received a confirmation email – has my booking gone through?
How do I cancel my experience booking?
How do I change the date of my experience?
If your reference number starts with EXC, please contact our Experiences team on +44 20 3467 9700 to change your booking.*
Just so you know, you might need to pay a charge if you change your experience. The amount you’ll need to pay depends on the terms and conditions of the experience supplier. You’ll see cancellation charge information when you get to the shopping cart point of the booking process.
If your experience booking reference is made up of numbers only, you’ll need to cancel it online in Manage My Booking. At this point, you’ll need to confirm you agree to any cancellation fees and make a new booking.
How can I withdraw money that’s left on my travel money card?
If you’ve got any money left on your Travel Money Card when you get back from your holiday, you can convert the balance back to cash in a TUI Store. Please note only the primary cardholder can do this and you’ll need to take along photo ID, such as a passport or driving licence. Buy-back rates apply in store.