Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
On arrival at the destination
Are car seats provided on transfers?
Why do I need to pay extra for my transfers?
Whether you’re making your own way to your hotel, you want to stick to your budget with a coach transfer or go all out with a private taxi, we believe that you should only pay for what you need, which is why transfers aren’t automatically included in most of our holidays. If you need transfers, you can add them when you book, or you can give us a call to add them to an existing booking.
How long is my transfer? Where can I find that information?
How will I find my taxi when I arrive in resort?
How will I find my coach transfer when I arrive in resort?
Will a Rep meet me at the Airport?
If you booked a transfer with us, you’ll be greeted by a rep at the airport, just look out for the TUI Smile
Is there an age limit for car hire?
For most countries, you need to be aged 21 or over to drive a hire car – for Turkey, you will need to be 22 or over. You may also need to pay a young driver surcharge, which usually applies if you’re under 25 years old. Please note that there is also a maximum age limit for rental cars – this is 70 years old in most countries.