Frequently Asked Questions

You’ll need to report lost or delayed luggage at the arrival airport by filling out a Property Irregularity Report (PIR). This will start the tracing process to locate your missing or delayed items. The agents in the luggage collection area will be able to help you with this – they usually have a clearly-signposted luggage information desk.

The first five days of tracing your delayed items will be carried out by agents at the arrival airport. When making enquiries, please contact the airport where you reported your luggage missing – their contact details can be found on the PIR form you received when reporting the item missing. To speed up their response time, you should quote your PIR number whenever you get in touch. A PIR number is a combination of five letters followed by five numbers, for example MANBY12345, which you’ll also find on the PIR form.