Frequently Asked Questions

My flight was delayed – am I entitled to compensation, and how do I make a claim?

We’re sorry there was a delay to your flight. If the delay was over three hours, or the flight was cancelled, you may be entitled to compensation in line with an EC Regulation (EC261/2004). Claims for this compensation are handled by the airline you travelled with. Here are the details on how to claim.

For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.