Frequently Asked Questions

Here’s our step-by-step guide on how to cancel your booking.

Just so you know, this video takes you through how to cancel your holiday booking on the TUI website, but the process is the same on the First Choice website.

If you’ve booked a package holiday or have an accommodation-only booking, you’re entitled to your money back within 14 days if we have to cancel it. Unless we’ve cancelled your booking or given you the option to cancel, cancellations are subject to our standard booking terms and conditions.

You can use Manage My Booking to change or cancel your holiday if you booked on our website or on the First Choice app, and if your flights are with certain airlines. If you have an accommodation-only booking or you want to change any extras, please call 0203 451 2690 to speak to us directly. Our lines are open between 9am and 7pm on Monday, Tuesday, Thursday and Friday, 10am to 7pm on Wednesday, 9am-5pm on Saturday and 10am-5pm on Sunday.