Frequently Asked Questions

I’ve received a text message saying my flight’s delayed – where can I find out the latest information?

If we know in advance that your flight’s going to be delayed, we’ll send you a text.

If you receive one of these texts, we’d recommend you keep an eye on your airline’s website, where you’ll normally find details about your flight and any changes.

If you’re already on your way to the airport, you’ll still be able to check in as originally planned. When you arrive at the airport, please listen out for any announcements and keep an eye on the departure boards. Your airline’s airport staff will normally be on hand to make sure you’re well looked after.