Frequently Asked Questions

On the plane

If you’ve lost something on the plane during your flight, you’ll need to contact the airport you arrived at, and ask them to check their lost property. If they do not have the item, we’d suggest contacting the airline you travelled with.

At the hotel

If you think you’ve lost something at your hotel, it’s best to contact them directly to see if your item has been handed in. If you’re already home, we suggest you contact the hotel by phone or email.