Frequently Asked Questions

FAQ Categories

TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD (foreign office travel advice)
Frequently Asked Questions

I have a hidden disability, how can I contact you?

Airline support
If you’re travelling with TUI Airways, they’ve joined forces with the Hidden Disabilities Sunflower Lanyard Scheme®. Wear one of these around your neck and the staff at the airport will see that you have a hidden disability. They’ll then do whatever they can to make your journey as easy and stress-free as possible, without drawing any unwanted attention.
If you’re travelling with another airline, lease check directly with them.
In resort support
If you need support in resort, please give our Assisted Travel team a call on 02034512690.