Frequently Asked Questions

I had a problem with the excursion I went on, am I entitled to a refund?

We’re sorry you had a problem with the experience you booked with us. Please contact the First Choice support team and have the following information to hand:

– Name of excursion

– Date of excursion

– Excursion booking reference

– Cost of the excursion.

To help us investigate quicker, please also let us know how you booked the experience, e.g. online or on the app.