Frequently Asked Questions

I didn’t receive the view I was expecting, am I entitled to a refund?

Pool view

If you booked a room with a pool view and paid a supplement, your room should look directly onto, or has a side view of, the pool. Please note that if you didn’t pay a supplement for this room type, you won’t be due a refund.

Sea view

If you booked a room with a sea view and have paid a supplement, it may be partly blocked. This may be by trees or smaller buildings, or across a road, but you’ll still be able to see the sea. If we describe a room as Limited Sea View – LSV in your room description – this will generally mean that your view of the sea will be to the side rather than directly in front of you. Please note that if you haven’t paid a supplement for this room type, you won’t be due a refund.