Frequently Asked Questions

I didn’t receive my upgraded seat class due to a change of aircraft. Am I entitled to a refund?

We’re sorry you didn’t get the upgraded seats that you had booked. If you flew with TUI, and were told about the aircraft change at the airport or hotel, our After Travel Support Team will automatically process a refund for the supplement paid for that part of the journey. For example, if you received your premium seats one way then you will be refunded 50% of the supplement. We aim to process this refund within 28 days of your return travel date.