Frequently Asked Questions

I am trying to reload my Travel Money Card but it keeps telling me it is an invalid number, what do I need to do?

Please make sure you’re entering the 10-digit number on the back of the card and not the long number on the front. If you’re still having trouble, please call 0203 1300 133.*

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.