Frequently Asked Questions

How do I claim my flight delay compensation?

In the event of a flight delay over three hours or cancellation you may be entitled to compensation in line with EU Regulation 261/2004. Use this simple form to submit a claim directly with TUI Airways, which ensures you receive all the compensation due rather than another company taking a percentage of the claim. Please ensure the claim form is completed with the information required as inaccurate or incomplete data will cause delays in your claim being assessed.

​For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.

Flights beginning with the Prefix BY
If your flight number begins with BY – for example BY123 – that means your your flight was operated by TUI. To make a flight delay claim please complete our online form.