Frequently Asked Questions

How do I book an accessible room?

If you need an accessible room – such as one with a walk-in shower or wider doors for a wheelchair – please give our Assisted Travel Team a call on 0203 451 2690 before you book. We can then check if the hotel you’re interested in has any suitable rooms. If you’ve already booked your holiday but need an accessible room, call us as soon as possible so we can look into it for you. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

If you’d like a room located in a specific area of the hotel such as on the ground floor, near the main facilities, or a lift, we can add these as a request to your booking. Unfortunately they can’t always be guaranteed.