Frequently Asked Questions

You’ll need your booking confirmation number, your departure date and the surname of the lead passenger to make any changes – you can find all of this on your booking confirmation email.

– Go to Manage My Booking on the top right of our homepage.

– Log in with your booking details, then scroll down to ‘amend booking’ and select ‘change your holiday’.

– On the next screen, you’ll see our holiday search panel. Add the details of the new holiday you want to change your booking to and select ‘search’. Then, pick the date you’d like for your new holiday.

– On the next screen, you’ll see a description of the holiday you’ve picked. If you’re happy with this, select ‘continue’. Or, go back to search for a different trip.

– Once you’re happy, you can see a summary of your current booking alongside your new booking. If everything looks good, select ‘confirm changes’. Or, if you’d like to make some tweaks, you can select ‘make more amendments’.

– If your new holiday is cheaper than your original booking, you’ll be refunded the difference, but if it’s more expensive, you’ll need to pay the difference.

FYI, if you’re changing your booking because your original package was cancelled, you’ll only pay the difference once any incentives have been applied.

You’ll need to pay any outstanding amount 12 weeks before your new departure date. So, if your new holiday is due to depart within 12 weeks from when you’re making a change, you’ll be taken to our payment page to pay the outstanding balance before your new trip is confirmed.

That’s it! We’ll send you a confirmation of your booking change to your email address.