Frequently Asked Questions

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge. If further copies are requested, we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be corrected or removed. Plus, you can object to the processing of your personal data and, where technically feasible, ask for the personal data you provided to be transmitted to another organisation.

We will update or remove your data, unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.

Please submit your request or complaint in writing to the Data Protection Officer:

By post: TUI UK Limited, Data Protection Officer, Wigmore House, Wigmore Place, Wigmore Lane, Luton LU2 9TN.

By email: dataprotectionUK@tui.co.uk

Please be aware that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.

For more information about how we collect, store and use your personal details please see our Privacy Notice.