Frequently Asked Questions

The information you declare when pre-booking your electric mobility aid will be checked at the airport and it will only be accepted once this has been verified. If any information provided is inaccurate, this could lead to the item being refused on safety grounds.

– If your electric mobility aid requires any supplementary equipment to inhibit the battery or make it safe for carriage then you must provide this. This includes any battery pouches for storage or electrical tape to insulate the battery terminals.

– You must report to the check-in desk and declare your electric mobility aid to the check-in agent before going through security, especially if it’s packed in a case or a bag which makes it difficult to identify.

– If you’ve been advised that your electric mobility aid is too high to be loaded in the upright position, please ensure it is collapsed before loading.

– If you’re using your electric mobility aid up until the boarding gate, then please ensure that you arrive at the gate as soon as it opens. This allows the airline staff to carry out the safety checks in good time and avoid any delays to the flight.

– Please carry your manufacturer’s user guide to assist you and airport staff to inhibit the electrical circuits of the vehicle and remove the battery if required.

If the declared electric mobility aid or your flight plans change, please contact us immediately on 0203 451 2690.