Frequently Asked Questions

Before you travel

If you have a booking that hasn’t departed yet, you can manage your booking online.

Or, you can get in touch using our web form, speak to us on live chat or give us a call. See below for the phone number and opening times. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher.

If you booked online or with the First Choice app

You can call 0203 451 2690 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday.

While you’re away

If you have any questions while you’re away on holiday, you can contact one of the team directly 24/7. Here’s how you can get in touch:

– Download our app

– Call +44 02038853468 (calls from abroad will be charged at international rates)

When you get back

If you need to get in touch after you get home, contact us within 28 days of your return. More on ways to get in touch.

Yes, you’ll find the chat option on the home page. Just click on the speech bubble.