Frequently Asked Questions

Some airlines will allow you to take pets, but it’s an extra service that you’ll need to arrange with them, so make sure you contact the airline as early as possible to ask about this.

If you’re travelling on a TUI flight, you can ask for your pet to be carried on most routes, however we recommend you check before booking your flight, due to restrictions in certain countries. Get in touch with their cargo department on 0208 757 4732, or email pets@ecsgroup.aero to check if a particular flight can accommodate your pet. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.