Frequently Asked Questions

If you’re putting medicine in your hand luggage, pack them in a separate bag – it won’t be counted as part of your standard cabin bag allowance. The bag may not exceed the maximum cabin bag measures. If it’s bigger than that, you’ll need to contact our Assisted Travel team to pre-book your medical luggage allowance. Please be mindful about flight disruptions and delays when packing medication or medical equipment you may need during the flight.

You’ll also need to bring a doctor’s letter or a prescription with you. This confirms that the medication is yours, and the equipment is needed during the flight – having this will mean you can pass through check-in and security easily. You can also bring liquid medication larger than 100ml through security if you have a doctor’s letter. If you’re travelling with TUI Airways you can take medication and medical equipment with you at no extra cost – give the Assisted Travel team a call on 0800 145 6920 with the details and they’ll be able to confirm this for you. If you’re travelling with one of our partner airlines, you’ll need to give the Third Party Flying team a call on 0800 105 1734, as other airlines may have different policies.