Frequently Asked Questions

If you need a cot in your hotel room, just let us know before you travel so we can request one. Just so you know, we’ll add the request to your booking but, unfortunately, we can’t guarantee the cot will be available when you arrive.

At some hotels, you’ll need to pay a charge to use a cot during your stay. For some family hotels, you’ll also see an option to pre-book a cot as you book your holiday online.

Dress codes vary between hotels, but sometimes, shorts are a no-go during dinner, so it’s worth taking an alternative.

Here’s a guide to what each of the board basis options mean:

Self catering: Meals are not included at your accommodation, but you’ll be provided with catering facilities to cook light meals.

Bed and breakfast: Breakfast is included at your accommodation.

Half board: Your breakfast and evening meal are included at your accommodation.

Full board: Your breakfast, lunch and evening meals are included at your accommodation.

All Inclusive: All Inclusive packages vary depending on where you’re staying, but usually include all meals plus drinks and sometimes snacks, too. To find details on what’s included at a specific stay, just check the hotel’s page. You’ll usually need to pay extra for any facilities marked with an asterisk.

We’ve gone 100% digital, so you won’t find First Choice reps in your hotel. Instead, our online team are here to help you while you’re away. You can chat to them 24/7 on the First Choice app. Or, if you need to speak to someone over the phone, call +44 02038853468.*

*Calls from abroad will be charged at an international rate.

In 2020, the Balearic Islands introduced legislation that places limits on the sale and availability of alcohol.

This only applies within the resorts of San Antonio in Ibiza, and Magaluf and Playa de Palma in Majorca – it doesn’t affect other parts of the Balearics or mainland Spain.

If we become aware of any change that’ll significantly impact your holiday, we’ll of course let you know.

You can take a look at FCDO travel advice for Spain for more details.