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Frequently Asked Questions

Frequently Asked Questions

What is Advance Passenger Information?

For TUI flights, visit their secure API website and enter your details. You’ll need to log in using your First Choice booking reference number, the surname of the lead passenger and your departure date – this can all be found on your booking confirmation or invoice.
If online check-in’s open for your TUI flight, you can enter your API information when you check in.
Just so you know – If you’ve picked to select your seat, seats with extra space or legroom, or premium seats, online check-in opens 14 days before your outbound flight. If not, you can check-in online from 48 hours before.
For flights with one of our partner airlines (Aer Lingus, Air Explore, Ascend, Avion, EnterAir, FLY4, Go2Sky, Smarlynx, Titan, TUI Nordic, Albastar, BA CityFlyer, Freebird, SunExpress) – you can enter your details the same way that you would with a TUI flight.
If you’re flying with another airline not listed above, you’ll need to go directly to that airline’s website to enter your API details. Use your booking reference for that airline, rather than your First Choice booking reference, and you’ll be able to log in.
If you’re not sure who you’re flying with, take a look at your booking confirmation

 

 

 

How do I provide my API details?

For TUI flights, visit our secure API website and enter your details. You’ll need to log in using your First Choice booking reference number, the surname of the lead passenger – AKA the Top Dog – and your departure date, this can all be found on your booking confirmation or invoice.

If online check-in’s open for your TUI flight, you can enter your API information when you check-in.

Just so you know – If you’ve chosen Select Your Seat, Seats with Extra Space, Seats with Extra Legroom or Premium seats, online check-in opens 14 days before your outward flight.  If not, you can check-in online from 7 days before.

Alternatively, pop in to one of our travel shops along with your booking reference and all the passports of your party. 

For flights with one of our chartered airlines*, you can enter your details the same way that you would with a TUI flight.

If you’re flying with another airline not listed above, you’ll need to go directly to that airline’s website to enter your API details. Use your booking reference for that airline, rather than your TUI booking reference, and you’ll be able to log in.

If you’re not sure who you’re flying with, take a look at ‘Which airline am I flying with?’

*Our chartered airlines are Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, TUI operated by Norwegian, and Volotea.
 

Which airlines do I need to provide API details for?

You’ll need to provide API details for all airlines that you travel with. You can submit your API details online with us if you’re travelling with TUI Airways.
If you’re travelling with any other airline, you’ll usually be able to do this online – please follow the instructions on your confirmation email. If the airline still offers check-in desks at the airport, you’ll also be able to supply API information there.
If you’re not sure who you’re flying with, take a look at your booking confirmation.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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