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Reviews
Tripadvisor Traveller RatingBased on 2067 Reviews
Traveller ReviewsRanked #134 of 164 hotels in Washington DC
Traveller Rating
Excellent
745
Very Good
584
Average
304
Poor
203
Terrible
231
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Marty H said...
Plastic plastic plastic. And peeling wallpaper. Wonderful staff.
Travelled on 11/2024
This hotel needs some upgrades. Peeling wallpaper and overall in need of some TLC. The amount of unnecessary plastic waste in the kitchen area is horrifying. To use one spoon for some cereal, you have to open a plastic package and discard the knife and fork. Plates, polystyrene. Pretty horrifying. How can washing some cutlery and plates be so difficult? I could say more negative but ill leave it at that. On a positi...
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zheng m said...
Front des Nara is amazing
Travelled on 10/2024
We are from China and our English is not very good. Nara was very helpful to us when we checked in. We felt cold and he also helped us to give us blackjet,she is so nice. thank you Nara!!!She gave us hot tea when we left,We love the city and the hotel...
Cynthia M said...
Wonderful guest service
Travelled on 11/2024
Thank you to Miss Nara!she was on top of any requests we had and had a beautiful smile while doing it! Very attentive staff throughout the hotel. Loved the area, NoMa, everything can be accessed on foot. Starbucks, Trader Joe's, CVS, 7-Eleven and more are within a pleasant walk....
Shelley K said...
Horrible experience
Travelled on 10/2024
Hyatt needs to complete an assessment of this location and develop an emergency operations plan. Additionally, for these rates I paid to tell me no housekeeping available and I had to go downstairs myself to get clean towels and TOILET PAPER is the worse....
Rt H said...
Clean and comfortable.
Travelled on 10/2024
Staff was very friendly and helpful. The room was clean and comfortable. However, it was a little run down for my expectation of a Hyatt Hotel, per California standards, this hotel's appearance was more like a Best Western-Inn than a Hyatt but I would definately stay there again....