Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 4512 Reviews
Traveller ReviewsRanked #48 of 416 hotels in Vienna
Traveller Rating
Excellent
2978
Very Good
1136
Average
260
Poor
84
Terrible
54
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Finerworld said...
Good hotel but disappointingly inflexible
Travelled on 08/2024
There is no doubt the location is great - central but quiet. The building is lovely. But the rooms are very small, though nicely decorated and equipped. The lobby is nice.
However, it was really disappointing when the hotel wouldn't budge to change my booking by a day - even though they admittedly had space - because it was booked with an online travel agency, which they said could only be the ones to approve the c...
Read more
marcok22 said...
Ok but surely not a 5* hotel
Travelled on 10/2024
We came to this hotel for a special event and I had selected it from a 5* hotel list. That was not a good move.
We had ordered a luxury room and had also purchased an upgrade to a high floor for a better view. Not a good move. The room was small and the view was zero. So I complained and we got a bigger corner room with a view.
One cannot say the hotel is bad but it is not 5*. The shower is a flexible one inside...
Read more
rosanne s said...
Very disappointed
Travelled on 09/2024
Service is seriously lacking. From the moment we arrived and had to negotiate the two entry steps by ourselves, laden with all our international travel gear and being obviously in our mid to upper 80s, and handicapped, carrying a cane, with no apologies from the three person desk, not apparently busy at all, until the very moment of departure, this hotel dismayed and disappointed! Finding a gross human hair filled c...
Read more
Boris S said...
Excellent!
Travelled on 08/2024
The location of the hotel is perfect! Right in the center of the city of Vienna, within 1 minute walking distance from the entrance to Hofburg Palace and Kohlmarkt pedestrian street, and within just a few minutes walking from all the major attractions of the city. Famous Cafe Central is also close in the other direction, and there are more sites there. It is also located near a subway station, so if you need to trave...
Read more
Jeffrey L said...
Top Choice in Vienna
Travelled on 09/2024
This is my second long-ish stay at the Hotel in three months. It ticks all boxes! For starters, its location could not be better. Rooms are very comfortable and the hotel offers all the things one would expect from a 5 Star Hotel. The breakfast buffet is excellent and more than fulsome. Perhaps the only thing missing is that the hotel's restaurant isn't open in the evening. Then again there is the Bar...
Read more