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Reviews
Tripadvisor Traveller RatingBased on 909 Reviews
Traveller ReviewsRanked #114 of 414 hotels in Vienna
Traveller Rating
Excellent
323
Very Good
416
Average
96
Poor
33
Terrible
41
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
robert_paterson936 said...
Extremely disappointed
Travelled on 12/2024
The room on the second floor at the rear above the kitchen, had an unpleasant odour. We asked if we could change rooms. They provided a room on the 5th floor. The rooms are dated but functional. The shower screen felt like it was going to fall off every time you moved it. The food in the restaurant is ok but nothing special. The best part of the trip though, was being woken on Monday morning at around 7:00am to the s...
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Maria S said...
Disappointed
Travelled on 12/2024
I had an incredibly disappointing stay at this hotel. The treatment I received was absolutely shocking. The keys to my room broke, and when I approached the hotel staff, their attitude was rude and unhelpful. To make matters worse, they charged me 100 euros for the broken keys because I broke it and he also said it is the first time that happened on this hotel !!!. I asked to speak to the manager, but was told that ...
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sparkyaz said...
Great place, with everything you need nearby.
Travelled on 11/2024
I had a three night stay in Nov 2024. It was a small single room but had everything I needed. Super clean. Its in the center of town. Lots of restaurants and attractions all in walking distance. Vienna in that area is very flat, so walking even for an older guy was easy. Its about 200 meters from the subway, that will get you everywhere. I thought the breakfast was a bit high priced, so I didnt use it. But Vienna ...
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Higuma C said...
Perfect location beats any insignificant fault
Travelled on 10/2024
I cannot think of a better location for a hotel in Vienna for a tourist. Taxis can drop you at the door, right where the pedestrian streets start. In the heart of the old city, walking distance to a myriad of good restaurants, stores and tourist attractions. The historical building is dated? Not so much. Everything works, modern toilets, decent lift and good, kind service. Yes, the lift is slow, the rooms must be loc...
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Alexandra B said...
Delightful weekend at an historic hotel that cares for its guests
Travelled on 10/2024
There are plenty of positive things to say about the charming and historic Graben Hotel, starting with the very warm welcome we received from Suliman at Reception. We arrived with our car on a busy Saturday evening, and he went out of his way to make the check-in easy for us. The car parking is a little tricky (its in the heart of old Vienna, after all) but Suliman explained carefully where we needed to go, the pro...
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