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Reviews
Tripadvisor Traveller RatingBased on 1147 Reviews
Traveller ReviewsRanked #133 of 414 hotels in Vienna
Traveller Rating
Excellent
490
Very Good
449
Average
127
Poor
47
Terrible
34
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Angelina S said...
Thomas and Bulan - amazing service!
Travelled on 12/2024
I did write a previous review on this beautiful place, but I forgot to mention the fabulous service of our waiter Thomas and waitress Bulan. I couldn't be happier with their service; they are such lovely people and amazing staff. Thomas thank you for your patience with my partner and I when we took a while ordering food before close and Bulan, you were so helpful asking if we needed anything and instantly getting it ...
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travelmania2022 said...
GIVE IT A MISS - ESPECIALLY DURING THE FESTIVE SEASON
Travelled on 12/2024
This was our second stay at this hotel and the decline in service was unbelievable. Maybe because it was Christmas but that should not deter the staff from being friendly - quite on the contrary. We were never greeted friendly by anyone: "May I help you", "What do you want" or just simply looking at you was the only greetings.
We had a wonderful suite but things were missing or not working and nobody assisted. Even ...
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Stay10469746470 said...
Improve your breakfast offerings
Travelled on 10/2024
We stayed at DoubleTree hotel and I would like to share my experience. We had a very spacious room - the mattress, pillows, and bathroom, everything was functional, so we were satisfied with the room. Upon arrival, we were greeted by a friendly, smiling receptionist who gave us warm cookies, which we really appreciated. The garage and parking are also fine.
The biggest weakness of the hotel, however, is the breakfa...
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Cindy B said...
Friendly faces and treats,too!
Travelled on 10/2024
After a long day of travel I was so pleased to encounter a friendly and efficient staff member at check-in. And, I was even happier to find out that the Double Tree still offers its guests free chocolate chip cookies when you arrive! So this leg of our vacation is off to a great start....
Pam P said...
A lovely property, excellent buffet breakfast and kind staff members
Travelled on 10/2024
I would especially like to commend a front desk staff member, Goran Barbu, for an outstanding professional manner. He greeted us with a huge smile and friendly attitude . He was so very kind, patient and helpful with all our questions. He made our stay so enjoyable. Everyday he greeted us with his smile and friendliness....