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Reviews
Tripadvisor Traveller RatingBased on 837 Reviews
Traveller ReviewsRanked #164 of 416 hotels in Vienna
Traveller Rating
Excellent
349
Very Good
297
Average
98
Poor
43
Terrible
50
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Dean M said...
Dissatisfied
Travelled on 09/2024
Unfortunately we had a bad experience here. Let's start with a positive, fantastic location. Centre of everything we needed.As for the negative, we had booked a limousine service with the hotel and it failed to arrive. This is very openly advertised on the website. We were left standing in the airport and eventually had to get a taxi. I then asked when I got there, could we use the limousine service to return to air...
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H J S said...
Misleading information
Travelled on 10/2024
Excellently located hotel, friendly staff, but management leaves much to be desired:
The website makes extensive mention of a restaurant but there was none (not since the corona pandemic, according to the waiter).
According to booking.com, the hotel was supposed to be wheelchair accessible Under the wheelchair sign was mentioned (translated into English) Accessibility, Upper floors accessible by elevator. It is ...
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JoAnn G said...
Loved this hotel!
Travelled on 09/2024
Location was phenomenal. We were given a corner room with a. Iron double balcony! A little noisy but it was a white noise on a wonderful pedestrian filled street. Excellent location to all the sights. Great service. Just a fabulous experience!...
carmena518 said...
Great
Travelled on 09/2024
Very comfortable hotel
The location cannot be beat.
The hotel is clean staff is great and friendly and helpful.
In the centre of all interesting places in vienna.
2 minute walking distance to stefansplatz u bahn
Very safe area and easy for walking to all the monuments and buildings...
kim l said...
Bad experience and service
Travelled on 08/2024
Rooms and furniture are old. The first room that I was given was smelly, and I had to move into another one. I understand the need to keep the hotel old feel, however, furniture needs to be comfortable as well, the beds/mattress were hard and uncomfortable as well as the chairs and the sofa...
The hotel did not have an extra duvet when I asked for it, to place it on my bed!! How can a five-star hotel run out of a du...
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