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Reviews
Tripadvisor Traveller RatingBased on 2129 Reviews
Traveller ReviewsRanked #50 of 99 hotels in Verona
Traveller Rating
Excellent
676
Very Good
887
Average
365
Poor
122
Terrible
79
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Rene1032 said...
This hotel has seriously deteriorated since our last 2 visits.
Travelled on 10/2024
This hotel has seriously deteriorated since our last 2 visits. We chose to come back because of its location and it was actually quite good before. We were put in probably the worst room ever. Very basic, very small and filthy. For a 4 star hotel I would expect tea and coffee facilities. We were told we could hire a kettle for 10 a day. Im sure on our previous visits this was included but not anymore. Not very good...
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HughJaners said...
All in all excellent.
Travelled on 10/2024
Ideally placed for station and 20 mins stroll into centre. Cant really fault hotel - room was spotless and cleaned every day,breakfast excellent, staff polite and helpful. We actually got a free room upgrade as it was our 25th anniversary - didnt ask for it just emailed and asked if we could have one of the nicer rooms in our price point - so that was excellent. We ate at hotel one evening as the rain was biblical ...
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Howard C said...
Horrible hotel
Travelled on 10/2024
Shower floor is multi colored. I refused to shower in it for feast of catching disease. The walls in the room are covered in dust. The hotel clearly puts money into keeping the lobby looking good as a bait and switch for the outdated filthy rooms....
flossypops2016 said...
An evening at the Opera
Travelled on 07/2024
Stayed here to go to the opera. First impressions were of an elegant, upmarket hotel. Staff were superb and very friendly throughout. After a day noticed that some areas looked a bit tired and worn. The room was clean and superficially looked good but closer look showed worn areas such as the leaking shower...
Rachel D said...
Reasonable Hotel outside city centre
Travelled on 10/2024
Nice hotel, located outside the town but close to train station. Public areas e.g. reception and bar welcoming. Restaurant reasonably priced, local wine good value. Main thing that let it down was no tea or coffee making facilities in the room which was disappointing....