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Reviews
Tripadvisor Traveller RatingBased on 1454 Reviews
Traveller ReviewsRanked #11 of 147 hotels in Toronto
Traveller Rating
Excellent
582
Very Good
429
Average
203
Poor
121
Terrible
119
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lisa K said...
Great Customer Service
Travelled on 11/2024
My family and I were returning to the Pantages Hotel late at night after riding the subway. We encountered a young woman along the way who was in distress. She was trying to get home, but she was somewhat lost and her phone was not working. Being from another country, we were not familiar with the area, but we didn't want to leave her alone at night. We convinced her to come into the hotel and the front desk cler...
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ColumbusTourist said...
Great Location Cannot Overcome Poor Service
Travelled on 11/2024
Fantastic location directly across from Massey Hall and a short walk to the Eaton Center mall.
No parking is offered. Nothing on site and no valet. There is also no designated drop off/pick up area. You should prepared to carry your items from an area parking garage in potentially inclement weather.
No housekeeping service is offered unless requested. If your room is not on the housekeeping list, your room wont be...
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Colton W said...
Great experience, great employees!
Travelled on 11/2024
The entire team is phenomenal! The front desk team with Diane were extremely accommodating, beds are comfortable and great location! Wed definitely stay here again based off the service alone but the hotel and property were gorgeous, food onsite as well!...
Mobile35577408374 said...
Beautiful hotel with kind staff
Travelled on 11/2024
This hotel is so beautiful and the service is wonderful. The room is so clean. The bathroom shower is clean no mold or soap scum, i am very particularabout bathrooms. I met Diane at the front desk and she accommodated me. I came a bit earlier but she was kind and checked me in. Thank you so much Diane!!!...
Wes W said...
Excellent!
Travelled on 11/2024
We got to the hotel early and were allowed to check into our room well before the checkin time. Front desk staff were super friendly and even gave us a gift card from the restaurant they recommended ! The room was excellent! Bed, shower, lighting- all top notch. Walking distance to all downtown venues.
We highly recommend the Pantages!...