The people at the reception were nice.
That said, the airconditioning in our room did NOT work! We told the staff, but no measures were taken. In the month of august our hotel room was a literal sauna! In the room there is also a fridge, unfortunatly ours did NOT work as well!
As a 3 star hotel, things like these, especially during the summer months with temperatures of up to 40 degrees, are simply not acceptable....