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Reviews
Tripadvisor Traveller RatingBased on 989 Reviews
Traveller ReviewsRanked #814 of 1,206 hotels in Rome
Traveller Rating
Excellent
137
Very Good
342
Average
276
Poor
116
Terrible
118
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
S9131OEnancys said...
Dated , with no atmosphere
Travelled on 04/2024
No atmosphere, dated furniture and little or no amenities, mediocre staff and poor plumbing. Its a standard B&B at best. Dont stay here if you looking for dinner or a buzz . It lacks character and rooms are very basic considering the price of over 600 for 3 nights...
4Katherine said...
TERRIBLE, TERRIBLE ROOM AT THE CICERONE !!!
Travelled on 10/2023
WE HAD THE MOST HORRIBLE ROOM IN THE HOTEL CICERONE, ROME, AND WE HAVE TRAVELLED FOR MANY YEARS TO VARIOUS PLACES AROUND THE WORLD!!! WELL IN ADVANCE WE PAID OVER 400 DOLLARS FOR A BASIC ROOM TO USE BEFORE WE BEGAN OUR TRAFALGAR TOUR BOOKING THE NEXT DAY. WITH FLIGHT DELAYS FROM CANADA TO ROME WE ARRIVED AT THE HOTEL CLOSE TO MIDNIGHT. THE NIGHT CLERK WAS INCOMPETENT, TAKING A LONG TIME TO FIND OUR BOOKING, EVEN WI...
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rockyisle said...
So very disappointing
Travelled on 10/2023
This hotel was selected by the travel company. It's a Hilton that needs HELP. While the front desk was helpful, there are absolutely no amenities. There is NO dining room or bar. If you're traveling with a group, you'll get a normal buffet breakfast, but don't bother booking it as an individual.
Our room was fine - good mattress, etc... but the shower/tub was filthy with mold.
Thankfully it was just a one night ...
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C J said...
Do not stay here if you want a decent night's sleep
Travelled on 09/2023
We somehow didn't expect much from the hotel before we visited it after reading the previous reviews. But we were still surprised how terrible the hotel really was in the end. We didn't expect the hotel to be comparable to a 4-star hotel in other countries, but we were very disappointed by the service, but especially by the sheer awful rooms. For the price we paid, it was simply unacceptable and we felt robbed.
The h...
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yegyaya said...
When in Rome Dont Stay Here
Travelled on 10/2023
Very poor customer service! Had to switch rooms 3 times due to mechanical issues and cleanliness. The last room had a slow water leak onto the bathroom floor.
The process of trying to correct the issues and move rooms took over 2 hours and we had to stand at the front desk to get any response.
The management was conveniently not available and I was told I could not have their name or email.
The employee at ...
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