Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1633 Reviews
Traveller ReviewsRanked #194 of 703 hotels in Prague
Traveller Rating
Excellent
985
Very Good
402
Average
139
Poor
58
Terrible
49
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Gareth1974 said...
Great stay, amazing location
Travelled on 01/2025
Great location just 100 yards from old town square. Had a junior suite and room was good, very clean bathroom. Bar in hotel was quite expensive but to be expected. I understand the issues people mention regarding breakfast, if you are not seated in the cramped downstairs area you have several steps to negotiate with your food but is the only issue with the hotel. I would really recommend a stay we thoroughly enjo...
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diannewin said...
Fantastic 3 night stay
Travelled on 01/2025
Great hotel in a great location, just a few minutes walk from old town square where the lovely Christmas markets were. Spotlessly clean, warm and spacious room. Plenty of breakfast choice. Added bonus of Deer restaurant. Very quiet hotel and big comfy bed ....
332leeannec said...
Poor service and some bad rooms unless you really push for a change of room. This should not be necessary though.
Travelled on 12/2024
Disappointing rooms and service from front desk.
Paid extra for a deluxe suite which should have been the best rooms in this hotel. That's not what we got and I was really heartbroken that they just didn't care enough to address this.
I sent 6 emails to this hotel asking for help, I'd only had surgery 3 weeks before and did not want to queue in reception to discuss this. I asked that they come and find us but they ...
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Julian W said...
No hot water
Travelled on 12/2024
First night at hotel and no hot water. Spoke to reception who stated it was an ongoing issue for at least a day so why put us in the room. No guarantee of hot water in the morning for my shower but I was told to complain to the manager who will be in at 10am. Not very helpful but admittedly it is late but we had no hot water when we arrived and an issue they were aware of. Not good. ...
georgina3 said...
Disappointing, hotel like a furnace, poor breakfast!
Travelled on 12/2024
Definitely not a 5* We had booked a Superior Room and got a room in the attic. I complained and were given a beautiful room (so complain). The hotel and room is like a furnace everywhere you go. If the food at breakfast was as hot as the heating, then that would be great. Poor breakfast with cheap watery fruit juice, turned up meat and cheese and scrambled eggs like mush. No free bottles of water and coffee/tea...
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