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Reviews
Tripadvisor Traveller RatingBased on 1539 Reviews
Traveller ReviewsRanked #32 of 127 hotels in Palermo
Traveller Rating
Excellent
500
Very Good
606
Average
251
Poor
110
Terrible
72
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
bir52292 said...
What a dump
Travelled on 10/2024
This hotel doesn't even deserve 1 star. I just had a terrible week stay there. Room was super dirty and never properly cleaned despite numerous asks.
The room was filthy with dust on every surface, cracks on the walls and ceilings, huge chunks of the wall and baseboards missing, black mold covering the shower, stains on the chair, ants everywhere despite several calls downstairs to tell them. I got to the room an...
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YorkshireAviator said...
A Central hotel with Palazzo decor- description accurate
Travelled on 09/2024
I stayed here twice in September,firstly on a lower floor street-frontage room,secondly on a fourth floor inner courtyard room.
The only negative comments I can make relate to the noisy street environment ,and to minor maintenance deficiencies. The hotel would be ruined by the sort of wholesale upgrade which some people seem to want.It is a beautiful building with perfectly functional equipment and services.There ...
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Rodger g said...
Eurostar Centrale a second rate dump
Travelled on 09/2024
This hotel is a second rate dump. For the life of me I cannot understand how anyone would give this place a rating of 4 stars. It is old and very tired. It looks like the owners haven't put any money into this place in 40 years. I am not kidding!!! The only positive thing about it is its location. It is right in the middle of the historic district. To top off our bad experience there was no hot water in our room th...
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Mktpro99 said...
European hotel near center of cafes.
Travelled on 09/2024
The hotel is very nice. Very friendly service. Beds are a bit soft and the a/c is a bit weak in each room. The hotel serves an excellent buffet breakfast with all types of fruit, cheese and pastries. There is drinking water in the lobby. Very close to the four corners square....
Jose Paulo S said...
Perfect Location, Gorgeous Setting, and Friendly Staff
Travelled on 08/2024
I had a wonderful stay at this hotel, which is perfectly located in the heart of the citys main tourist attractions. Everything I wanted to see was just a short walk away, making it an ideal spot for exploring.
The hotel itself is stunning, housed in an ancient palace with a beautiful blend of historic charm and modern comfort. The rooms are elegant, and thoughtfully designed. The dining and relaxing areas are equa...
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