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Reviews
Tripadvisor Traveller RatingBased on 5972 Reviews
Traveller ReviewsRanked #85 of 565 hotels in New York City
Traveller Rating
Excellent
2734
Very Good
1982
Average
687
Poor
297
Terrible
272
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
alsebw said...
Great experience continuing a family tradition
Travelled on 05/2024
Myself, my daughter and granddaughter had a great experience at the Westin Grand Central. All of the staff were warm, hospitable and responsive. Particularly notable was Thomas at the front desk. He spent time finding us fabulous adjoining rooms that made the experience even better. We will likely return!...
Coastal42201693164 said...
Westin GCT
Travelled on 11/2024
I have stayed at this Marriott location dozens of times. The people are simply wonderful and in particular, Deirdre McGorman and Alexandra Burnett. They are a fantastic team and make the check-in process a pleasure!!!! Great location with access to everything particularly in Midtown Manhattan....
Bill B said...
A very good NYC option.
Travelled on 08/2024
Marriott Titanium.
In NYC for the US Open. While you're not getting everything at other Westins the staff are great and you're getting clean rooms.
Pros:
- Staff: I forget the gentleman's name, but he was the check in leader. Recognized loyalty and went out of his way to make sure we were comfortable and happy. Remembered our names and checked in on us daily.
- Breakfast: no lounge, but the breakfast you get ...
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Michael E said...
Smiles all around
Travelled on 11/2024
Absolutely amazing time. The front desk was always in point, friendly and fast. The bar was fun to sit by and the device was quick. Would come back! Special shoutout to Ahermad, Sandra,Jose, Thomas and Seidre who all contributed to my experience...
JeanandBrian F said...
Our place to Staycation in NYC
Travelled on 11/2024
Had a lovely stay again. Hector Isaza was especially helpful with storing our luggage before we made our way home. This hotel is close to Grand Central and midtown but away from the noise and congestion of Times Square. Their espresso martinis are a yummy way to start your night out!...