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Reviews
Tripadvisor Traveller RatingBased on 3294 Reviews
Traveller ReviewsRanked #167 of 567 hotels in New York City
Traveller Rating
Excellent
2191
Very Good
566
Average
262
Poor
136
Terrible
139
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Michelle G said...
Great location, great staff, great breakfast and happy hour
Travelled on 12/2024
This is the third hotel I've tried in this area within the past year, and I would choose this one again over the others. The location is great, and very close to multiple train lines. The staff is lovely and very helpful. The free breakfast is a huge plus, as it is a substantial breakfast. Free happy hour too, with good snacks and desserts.
The lobby is lovely for sitting in, and waiting for others.
When I was th...
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Bananz said...
Great Hotel For the Most Part
Travelled on 12/2024
The Westhouse is well-appointed. We stayed in between Christmas and New Years. The room was spacious and the staff were helpful (during the day) and breakfast was appreciated. The umbrellas were also a treat. The maid staff was also excellent. My only downside was the location was a little ehh and close to Times Square which I didn't realize. We arrived late and asked for a blanket for the pull-out couch which never ...
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Michael B said...
New York after Christmas
Travelled on 12/2024
Great place to stay! Sonia was absolutely phenomenal. She was one of the friendliest people we ever met. First class service and made us smile every morning for breakfast and evening for happy hour events.
Will definitely be back!
Thank you Sonia!!
Mike...
Hayley H said...
Sonia was the best!
Travelled on 12/2024
I really enjoyed this place. It almost feels like an all inclusive resort because you receive breakfast and tapas which is more like a dinner buffet! The staff is super friendly, especially Sonia! She was fantastic and made our stay extra special! Highly recommend!...
DrWT15 said...
Run from this!
Travelled on 12/2024
I had high expectations for my stay at this Hilton property, but unfortunately, it was a huge disappointment and not worth the money. From the beginning, it was clear that the staff had no understanding of Hilton policies or basic hospitality. Despite hours of calls and multiple emails with Hilton representatives before my stay, every effort I made to ensure a smooth visit was ignored.
When I arrived, the room I was...
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