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Reviews
Tripadvisor Traveller RatingBased on 3924 Reviews
Traveller ReviewsRanked #127 of 564 hotels in New York City
Traveller Rating
Excellent
2494
Very Good
955
Average
278
Poor
128
Terrible
69
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Colby K said...
An upgrade just because
Travelled on 10/2024
An upgrade just because the room was open! The lovely gentleman behind the counter was checking me in and said can you excuse me for a minute? He walked back to another staff member and came back 30 seconds with a big smile on his face. He told me that his favorite room was open for the night and offered me a complimentary upgrade. He was very excited and told me that the room was beautiful and had a big balcony. I...
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sk_mcintyre said...
The Muse NY is perfect for location, friendliness, cleanliness and value! Highly recommend!
Travelled on 10/2024
My son and I take an annual trip to NYC to see several Broadway shows and have stayed at many hotels in the Theatre and Broadway Districts. The Muse New York is by far, the best choice for location, friendliness, cleanliness and value! The hotel has been recently remodeled and the lobby is fresh and inviting and they are adding a bar area currently which will offer drinks as well as grab 'n go snacks.
We are always ...
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Julie L said...
Daniel rocks!
Travelled on 10/2024
Daniel was the star of this hotel and made the entire experience spectacular from start to finish. He went over and above to make us comfortable in a beautiful room with a balcony, warm attention to detail and some fantastic recommendations for off the beaten track venues from diners to piano bars. We have traveled all over the world but loved every minute of our stay at this peaceful jewel of a hotel. Thank you Dani...
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Scott B said...
Outstanding Service at Hotel Muse
Travelled on 10/2024
I ended up at The Muse in a unusual way. I originally booked the RIU Times Square, but they overbooked, and sent me to The Muse with a voucher. (I guess this is called "being walked" which has never happened to me before). Although I was very frustrated at the situation (at hotel RIU, not The Muse), it turned out better than I expected!
The manager at The Muse Hotel - Christian, was very helpful offered to have me l...
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TexasWorker said...
Comfortable hotel in a great place
Travelled on 10/2024
Comfortable hotel in a great spot off Time Square. Retro decor in the rooms were entertaining, but nice overall. My only complaint is with the flat pillows-- not my favorite. Staff was friendly and had good advice for where to eat for a late night snack....