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Reviews
Tripadvisor Traveller RatingBased on 5318 Reviews
Traveller ReviewsRanked #406 of 565 hotels in New York City
Traveller Rating
Excellent
2423
Very Good
1775
Average
515
Poor
260
Terrible
346
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Genevieve C said...
Worst experience ever
Travelled on 11/2024
Please dont stay here
I booked at stay at your hotel from 11/13 to 11/15. The first thing we noticed was an issue with the temperature. No matter how often or how high we would try to raise the heat, it would always go back down and not provide any increase in temperature so we were uncomfortable cold the entire night. On 11/14, we ordered room service online by scanning the QR code in the room. It was said to arriv...
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damandoli said...
MD is the best!
Travelled on 11/2024
MD is a very professional, knowledgeable and friendly staff member!
The rooms are great! Very clean, quiet and supplied well with amenities. Very modern items included in the room and bathroom!
He was able to upgrade us to an amazing room! Thank you!...
Explorer41711527665 said...
Highly NOT recommended
Travelled on 09/2024
I am writing to express my disappointment with my recent stay at this hotel. I usually choose 3- to 4-star accommodations and have never encountered issues like those I experienced during this visit. Below are the key concerns:
1. Holding Deposit Issue: I used my debit card for the holding deposit, but over $800 USD was deducted from my account within the first two days. While the funds were eventually returned, it t...
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Arma G said...
Nice staff, dirty rooms.
Travelled on 11/2024
I almost hate to rate it so low because the people were nice enough, but the property is so, so dirty. There is a bug / vermin zapper behind the front desk visible on the floor. Everything looks disorganized. The first room we were given had footprints on the wall above the bed, stained pillowcase, spills on the floor, dirt and glitter on the floor of the bathroom, smudges, spills, and scuffs on every single wall - i...
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Ted P said...
It's just okay
Travelled on 11/2024
Looks nicer online than in real life. If you want to be near Madison Square Garden, then this is a great location.
If you want to stay somewhere along the lines of a Holiday Inn or Hampton, then this is for you. If you want something a little nicer, then this is not for you....