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Reviews
Tripadvisor Traveller RatingBased on 5079 Reviews
Traveller ReviewsRanked #158 of 565 hotels in New York City
Traveller Rating
Excellent
3189
Very Good
1344
Average
362
Poor
116
Terrible
68
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lisa W said...
Girly break to New York
Travelled on 11/2024
Hotel was beautiful and staff were so friendly and helpful, helped us loads. Nothing was to much trouble. Hotel is also amazing and super clean.
Thank you Vichet and CHY you were so lovely and helpful made our stays so much more friendly and lovely. Breakfast was so lovely to and fresh loved the bagels...
Explore64383005038 said...
lovely hotel
Travelled on 10/2024
we were moved here from a hotel near by that we had booked and read so many complaints about, we were very worried about what we were reading on reviews regards the hotel in question and were dreading our holiday.by some luck for us the hotel pipes burst and we were told that we were changed to this hotel the sanctuary ,what a wonderful place, lovely staff, friendly and very mannerly ,rooms are very clean and brigh...
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jones196jones said...
This boutique hotel off Times square
Travelled on 11/2024
Boutique hotel
Friendly staff efficient service
Rooms clean and comfortable
Close to subway Times Square and easy walking distance to sight seeing Empire state, Bryant Park , Broadway, Central Park etc.
Loads to see, eat all varieties and prices,...
Reading_Traveller06 said...
Fantastic and kind staff!
Travelled on 10/2024
What can I say about this hotel?!
I arrived here at 10.30pm on a Saturday evening (after booking it at 10pm), staying for one night, because I was unable to stay in my booked accommodation. I arrived here with nothing, just the clothes I was wearing and a bag of chocolate. I was in a distressed state and the staff were amazing. They helped me to find clean clothes and toiletries.
In the morning when my luggage arr...
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emmacardiff2016 said...
Great location
Travelled on 11/2024
Excellent location - right in Times Square. The staff are so friendly and you receive a warm welcome every time you get back to the hotel. Our transfer to the cruise port was late but Vichet was so helpful - he contacted them for us and then loaded up our luggage when they arrived.
They were always happy to provide almond milk at breakfast for my drinks....