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Reviews
Tripadvisor Traveller RatingBased on 3051 Reviews
Traveller ReviewsRanked #281 of 564 hotels in New York City
Traveller Rating
Excellent
1429
Very Good
1130
Average
303
Poor
109
Terrible
80
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
ZenDark30 said...
Spacious for NYC
Travelled on 10/2024
Great view of Empire State Building. Large room comparatively considering New York City standards. We had the typical residence inn kitchen with a full size fridge and dishwasher. Unfortunately the dishwasher had standing water in it. Depending on when it was last used the standing water could have been there for days.
We happened to return to the room when the maintenance staff were inside replacing the entire un...
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Felicia F said...
Great hotel and location, wonderful experience
Travelled on 10/2024
After reading reviews before our stay I was a little worried however once we arrived at the hotel we were pleasantly surprised! The hotel is great and we were welcomed at check in. The breakfast buffet was fantastic! We had the king size bedroom with sofa bed and it was spacious and clean! We really liked how the staff was friendly from the front desk to housekeeping. We will definitely stay here next time in NY...
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ME7162 said...
Bad Customer Service from Hotel GM
Travelled on 09/2024
When it comes to customer service a negative number would be more appropriate. Stayed using BonVoy points. Property cancelled my points and charged me instead, but didnt bother telling me. I found out from credit card statement. BonVoy desk asked to have hotel management call them to fix the issue. Hotel management (General Manager) is missing in action. Over two weeks and still no resolution.
Housekeeping is also...
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rosesmith234 said...
Great Stay!
Travelled on 09/2024
Very pleasantly surprised! We'd read some negative reviews so were a bit worried, but needn't have been - Our room (2 double) was very large for NYC, very clean linens and towels and a large kitchen space. The fixtures and furnishings were a bit dated, but this did not negatively impact our stay. The beds were very comfortable. Our room had great temp control and was very quiet at night (not sure if good luck or goo...
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Kellie L said...
Cockroaches!!!!
Travelled on 09/2024
Awful experience. My hotel room was invested with cockroaches. I immediately alerted the front desk and manager wasnt in at the time. Didnt even have the decency to contact me- I had to follow up with the hotel after my horrendous experience....