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Reviews
Tripadvisor Traveller RatingBased on 6389 Reviews
Traveller ReviewsRanked #58 of 565 hotels in New York City
Traveller Rating
Excellent
4790
Very Good
1104
Average
326
Poor
102
Terrible
67
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
DomarinaLI said...
Thank you!
Travelled on 11/2024
Staff is all amazing - felt comfortable the entire time! Very clean as well. Really appreciated the glass of wine upon arrival....
branden w said...
Great as always!
Travelled on 11/2024
Weve stayed at the Refinery several times and it never disappoints! The staff, the gorgeous hotel and the three great places to eat or have a drink the Refinery is always a great time. Thank you so much Gabriel Sebastian for making our trip memorable!...
marnurs said...
Another great stay at the Refinery Hotel
Travelled on 11/2024
When you walk through the door of this hotel you are greeted by wonderful staff that truly are engaged and committed to making sure you are going to have a fabulous stay.
My husband and I stayed for just a quick overnight as we were attending a concert.
This was not our first stay, this is our go to hotel while in Manhattan.
Gabriel at the front desk checked us in and was most welcoming. We arrived around noon and he...
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Allison B said...
Bryan at the front desk is amazing!
Travelled on 11/2024
This was our second year staying here for a girls trip weekend to NYC. We had a wonderful stay and now always recommend this hotel! Perfect location to all the sights in Manhattan but a safe oasis from the chaos of Times Square. The staff is kind and helpful. Bryan helped us at both check in and check out and was so friendly. We will definitely be back!...
P8637KMamandas said...
Great experience!
Travelled on 11/2024
Security on premise made us feel very safe. Staff was so welcoming and friendly. The lobby and bar area were super cozy and breakfast at the restaurant DELICIOUS with fast service. Room was clean and hallways quiet at night. Highly recommend!!!...