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Reviews
Tripadvisor Traveller RatingBased on 244 Reviews
Traveller ReviewsRanked #382 of 567 hotels in New York City
Traveller Rating
Excellent
88
Very Good
86
Average
42
Poor
12
Terrible
16
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Cynthia D said...
One-Star Review of Madison LES Hotel
Travelled on 11/2024
My Family had an incredibly disappointing experience at the Madison LES Hotel, and I cannot recommend this place to anyone. From the moment we arrived, the customer service was shockingly rude and unhelpful.
When we checked in, we had a party of four adults and one child. The front desk lady informed us that because our reservation was for four, the child couldnt stay. We were like, what?! Then she said the child c...
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Teresa W said...
If youre just there to sleep it will work for you.
Travelled on 10/2024
Good location by the Manhattan bridge with a nice view of the Brooklyn bridge at night. A good price since its very expensive to stay in NYC, however the rooms are small and bed is short. The breakfast was without protein no eggs or hot food. Subway is close....
Nikki S said...
Worst experience!! Rude
Travelled on 05/2024
I had a reservation but needed to change it due to having to have a procedure on my brain. I asked them to give me a credit to use at a later date, nope! They would not hear it. No manager to speak to. They will not give any refund or a credit to reschedule. WORST EVER...
lmheilbronn said...
Clean, quiet and reasonably comfortable.
Travelled on 10/2023
I picked the hotel for its location. I ended up in what was clearly supposed to be an ADA compliant room - lowered clothes rack, roll-in shower, extra bars around toilet, etc. BUT they had put a sofa in the entry to the room, and the bed was large, so I question whether it would work for someone in a chair - just someone with mobility issues. Everything was cut down - no closet, just a rack, a "desk that was a cou...
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Gazzor72 said...
Staff helpful
Travelled on 10/2022
Hotel was good value for Manhattan.
We had an issue with noise early on but after speaking to staff on reception they moved us and new room was much better.
The staff do try to help where they can and that stands out in New York.
Breakfast was nice and sufficient.
We would return...