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Reviews
Tripadvisor Traveller RatingBased on 1637 Reviews
Traveller ReviewsRanked #262 of 567 hotels in New York City
Traveller Rating
Excellent
994
Very Good
323
Average
127
Poor
87
Terrible
106
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
LAmom_11 said...
A plus customer service
Travelled on 12/2024
This hotel is a small boutique hotel with around 200 rooms and a hidden gem with amazing customer service. At check-in front desk team was so friendly, explained that family style rooms with 2 beds are lower floors but their bar/restaurant on floor 15 has views and great dishes. When I asked housekeeping to service the bathroom while my daughter and I rested in room, they did an excellent job and offered to sweep t...
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Van_Den_Budenmayer said...
Be careful to the noise coming from the club on the rooftop
Travelled on 12/2024
The hotel concept is very nice and the location is excellent. The style is a bit industrial, but relatively refined and well done, but you have to pay attention to a couple of details.
First of all, the cleaning of the rooms is rather rough. The windows have double glazing, but the glass is nailed and does not open and apparently it has not been insulated well and in the cavity you can see dirt and dead insects. The ...
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kellylV6678FD said...
Phenomenal gem on the lower east side
Travelled on 12/2024
We travel to NYC as a family quite frequently. Compared to our stays throughout the city (generally midtown and occasionally downtown), the front office team at this hotel is absolutely phenomenal. Everyone we interacted with (mornings on 12/23, 12/24 & 12/26, and evening 12/25) was beyond pleasant, helpful, and just absolutely welcoming. They were all truly brand ambassadors. The hotel itself was clean, generally qu...
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James M said...
Best hotel staff ever!!!
Travelled on 12/2024
This hotel is one of my favorites of all time, simply because of how wonderful the front desk is. Actually, the entire staff at this hotel is simply amazing. I highly recommend this hotel and the staff at this hotel should be recognized for their wonderful service..
James C...
iloveindia2016 said...
Great welcome!
Travelled on 12/2024
We arrived at Hotel Indigo and were greeted by the most incredibly welcoming staff including Taarah, Alisha and Donald. They give us all the necessary information with a smile.
We have stayed at other Hotel Indigos and this for sure is our favorite....